Loading data

Please wait.

Cristil Customer Service System

Request Secure Access by inserting your ID/Passport Number and we will send a link to the renter's email address or mobile number that was used at time of rental. The link will allow you to

  • Log a new query
  • View progress on existing queries
  • View documents, invoices and etolls related to your rental/s
  • Pay us a compliment

Should we send the link to your email or mobile device?


Are you an Agent?

Please utilise our FirstConnect platform to log a query in Cristil - our Customer Service System.

We require you to do so as your email address is already validated there and it is the only way we are able to share information with you about a renter's rental (and only for rentals booked by yourself).

Alternatively a renter will have to enquire directly, using the above panel and validation process.

Login to First Connect

Are you paying us a compliment

Please only utilise this section for Compliments.

Should you have a query, please log a case within the 'Log a Query and View Documents' section above to ensure your query reaches the correct department for action.

Unlike queries compliments are not monitored daily.

Tell us about your experience